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Arlabs CRM & Operations

A complete operations system that unifies maintenance, field inspection, asset management, public complaints and multi-stage claims into one role-based system — from mobile field reporting through verified completion and management reporting.

  • 12+ integrated modules under a single dashboard
  • Web dashboard + native mobile field app
  • Role-based access control and full audit trail
  • SLA tracking on working-hours calendars
Next.jsReact NativeSupabasePostgreSQL + RLS
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Arlabs CRM & Operations — app dashboard and screens
In practice

An operations team replaces scattered spreadsheets and paper forms with one system: field crews report on mobile, work orders route automatically with SLA timers, and management sees verified performance in real time.

Modules

14 modules, one connected system

Each module has its own workflow and features, sharing one identity, access, notification and audit layer. Each includes a real-world use case.

Unified Dashboard & Access

One entry point for every authorised module, task and notification.
  • My Modules & My Tasks
  • Role-based module access
Use caseA supervisor logs in and sees only the modules, tasks and records their role allows.
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Equipment Fault Management

Report, repair and verify equipment and systems faults.
  • Digital service reports
  • Completion verification
Use caseA reported fault is logged, assigned, repaired and signed off — with a digital service report as the permanent record.
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Systems Management

Maintain surveillance and communications equipment.
  • Fault reporting & routing
  • Field reports routed in
Use caseA faulty surveillance unit flagged from the field is routed to the right maintenance team automatically.
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Asset Maintenance

Manage M&E faults on registered assets or ad-hoc locations.
  • Digital service reports
  • Controlled verification
Use caseAn M&E breakdown is raised against a registered asset and closed only after authorised verification.
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Infrastructure & Structures

Track building and structural defects to resolution.
  • Digital intervention forms
  • Defect-to-repair workflow
Use caseA structural defect is captured, scheduled and tracked to repair with a digital intervention form.
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Field Inspection & Reporting

Capture issues in the field, on mobile.
  • GPS location + photo capture
  • Auto-routing & reinspections
Use caseA patrol officer photographs a defect on their phone; it is geotagged and routed to the responsible team instantly.
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Booking & Scheduling

Schedule equipment, teams and machine usage.
  • Bookings & schedules
  • Usage & completion records
Use caseShared equipment and crews are booked, scheduled and their usage recorded against each job.
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Operational Data & Reporting

Capture daily operational data with verification.
  • Data entry & bulk import
  • Verified management reports
Use caseDaily operational figures are entered or imported, verified, then rolled up into management reports.
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Public Complaints

Handle public complaints from intake to closure.
  • Routing & department queues
  • Approved responses & closure
Use caseA public complaint is logged, routed to the right department, answered and formally closed — with a full trail.
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Claims Management

Process multi-stage claims to a final decision.
  • Document & department verification
  • Sequential management review
Use caseA third-party claim moves through document checks and staged approvals to a final, auditable decision.
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Oversight & Reporting

Department and organisation-wide oversight.
  • Role-based oversight
  • Read-only management reports
Use caseManagers monitor performance across departments through read-only, role-scoped dashboards.
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Asset Management

Central register of assets with full history.
  • Fault & breakdown history
  • Import, update & audit
Use caseEvery asset carries its complete maintenance and breakdown history in one register.
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User & Access Management

Accounts, roles, departments and permissions.
  • Granular role permissions
  • Per-module access rules
Use caseAdministrators grant precise, per-module permissions as teams and roles change.
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See CRM & Operations in action

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